Shipping & Returns

Gift Palace ships within India only and uses reputable courier companies.

You can reach us at giftpalace52b@gmail.com or +91 8506879170 between Monday-Sunday, 12pm-7pm incase of any queries.

You will receive an email and/or text message with tracking details once your order has been dispatched.

We deliver to most part of India within 3-7 days. While we use reputable couriers and work around the clock to ensure your order reaches in time, Gift Palace cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.

Shipping Time

It takes 3-7 days to deliver the  order depending on the delivery location 

Shipping Charges:  

All shipping is free. Express delivery charges if applicable will be as per actuals.

Cancellations

Orders once placed cannot be cancelled or changed once it has been dispatched. Please call on +91 8506879170 to cancel the order before dispatch.

Returns & Exchange :

Due to hygiene & safety concerns with regards to baby/kids products, Gift Palace has a strict no exchanges or refunds policy across the website.

This also means that all the products you receive are -

• Fresh,
• Original
• Unopened and of
• High quality

This is an unparalleled commitment in an eCommerce driven by returns and exchanges.

If there is any genuine case for exchanges of a product, please contact us on giftpalace52b@gmail.com within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis

Damaged Products:

In the event that a product reaches damaged, please email us on giftpalace52b@gmail.com within 3 working days along with images of the damaged product and we will help you out.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gift palace.in (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at giftpalace52b@gmail.com or by mail using the details provided below:

GiftPalacr
[Re: Privacy Compliance Officer]
52-B GIFT PALACE KHAN MARKET NEW DELHI , 110003