Refund policy

Returns & Exchange :

Due to hygiene & safety concerns with regards to baby/kids products, Gift Palace has a strict no exchanges or refunds policy across the website.

This also means that all the products you receive are -  

• Fresh,
• Original,
• Unopened and of
• High quality.

This is an unparalleled commitment in an eCommerce driven by returns and exchanges.

If there is any genuine case for exchanges of a product, please contact us on giftpalace52@gmail.com within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis.

For Any approved returns, we process refund once we receive the product back. Processing refunds may take upto 7 - 12 Business Days.

Damaged Products:

In the event that a product reaches damaged, please email us on giftpalacecare@gmail.com within 3 working days along with images of the damaged product and we will help you out.